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Castaways Terms & Conditions

SERVICE AVAILABILITY

Subject to minimum delivery spends, if you live outside our delivery area, we will not be able to make a delivery, however, you may collect in person.

For the safety of our staff, we may only be able to deliver to the main door or reception areas when delivering to flats, holiday accommodation, hotels etc. No cash is carried.

ORDERING

Orders can only be placed if you are at least 18 years old.

If you place an order via our site, you will be presented with confirmation on your screen that your order has been received and accepted. Your contract with us is only formed when you have been presented with this confirmation. At this point you warrant that you are at least 18 years old and you are legally capable of entering into a contract.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.

If you place an order in Castaways your contract will be formed when you receive your receipt of purchase.

Please contact us immediately should you wish to cancel your order. Please call 01503 267019

PRODUCTS

All products are subject to availability. We will, where possible, offer an alternative for any out-of-stock item.

Some products may contain nuts. For full ingredient lists and allergen information please contact us on 01503 267019 or at castaways@dolphinholidays.co.uk

Our kitchen is a busy working environment and there is a risk of cross-contamination. If you have an allergy we kindly ask that you do not order online. Instead, please telephone (01503 267019) and inform the staff member directly in full of your allergies.

We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making pizzas that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area for vegetarian food. If you are a vegetarian please inform the staff member who will do their best to ensure that the risk of cross-contamination is minimised.

We have procedures in place for making meals that are suitable for vegans, however, please note that we do not have a dedicated preparation or cooking area in our stores for vegan food. If you order a vegan meal the store will do their utmost to ensure that the risk of cross-contamination with your order is minimised.

Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.

Cooked ham is formed from cured pork legs with added water. Ground beef, chicken breast strips and smoked bacon rashers contain added water.

Some products may have been previously frozen.

Our pizzas are handmade to order. The descriptions and images of our products contained on our menus are for illustrative purposes only. Although we try our hardest to be consistent, at times, products you order may vary slightly vary from those descriptions and images.

Please note we do not offer gluten free pizza bases.

AVAILABILITY AND DELIVERY

We strive to maintain our on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.

Our kitchen will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.

If your order is for delivery and you have requested delivery ‘asap’, our kitchen will do its best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the kitchen at the time. For a real time update of your order, you can click on the link provided on the confirmation screen or email.

Delivery charges may apply, please ask in Castaways for details.

CANCELLATION

You have the right to cancel an order by telephoning us up until either:

  1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
  2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at the kitchen’s sole discretion, be charged the full price of the order and no refund will be due to you.

In the unfortunate circumstance that the kitchen needs to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.

PRICE AND PAYMENT

Prices are as quoted on our menus  may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT.. We will verify prices as part of the order process and its decision in relation to pricing is final.

OUR LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us at the time of your purchase.

We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation; or
  3. any liability which cannot legally be limited or excluded.

 

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