The short answer is everything!
If your plans change for any reason let us know within the cancellation window and get your no quibble refund*
All you need to do is get in touch with us at any point within the cancellation window (48 hours before arrival or 7 days before arrival during the school holidays period).
Prior to arrival, and you can:
Just complete the website form during the guarantee change window period and our team will be delighted to help you.
Terms and Conditions:
*All refunds will be subject to a £35 administration fee
**The cancellation form needs to be completed by 4pm on day 48hr/7 day prior to arrival. You can move your booking to another time, simply paying the difference of the cost if the new holiday is higher than your original holiday.
We'd like to ask all our guests to please not travel if you are feeling unwell or are displaying any of the Coronavirus symptoms.
Upon arrival when visiting our reception, a system will be in place to maintain social distancing guidelines.
Please adhere to social distancing guidelines.
We will also be implementing new ways to enter and exit the facilities that are available, again to help everyone maintain the new social distancing guidelines. Signage will be in place to help guests observe the new procedures.
New hand sanitiser stations will be introduced to enable guests to maintain hand hygiene.
If a guest suspects they may have Coronavirus whilst on holiday with us, we will ask them kindly to cut their break short and return home in line with Government guidelines.
We will be introducing new procedures to enable social distancing guidelines to be observed in our facilities.
For Deano’s, our takeaway, we are launching a brand new online ordering process. Guests will be asked to order online and can opt-in to have their order be delivered or collected.
If guests opt-in to collect there will be a queuing system implemented, along with dedicated routes in and out of Castaways to ensure social distancing guidelines can be met.
Our team will be observing social distancing guidance when delivering takeaway food to caravans or pitches.
Our shop will adopt similar measures to those that guests will have seen in shops near their homes. There will be a queuing system implemented, along with dedicated routes in and out to ensure social distancing guidelines can be met.
In public areas, there will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles and basket handles) and hand sanitiser will be available for our guests.
We will be encouraging contactless methods of payment wherever possible.
*Please be aware once guidelines are relaxed we will revert immediately back to our normal procedures.