Frequently Asked Questions
Whether you have a question on making a booking, what happens on arrival or departure, the facilities we have at Tencreek Holiday Park, our caravan holiday homes or bringing your own tourer, we have tried to cover the answers on this page. Click on the paragraph headings to find the answers to your FAQs.
Making a booking…
Q. What is the best way to book my holiday?
A. We don’t mind at all – either book online, by telephone on 01503 262447 or contact us by email.
Q. How and when do we pay?
A.The deposit is payable online either by credit/debit card (Visa, MasterCard, Delta, Maestro and solo), BACS or cash. The deposit is £70 and £30 per week for caravan holiday homes and touring pitches respectively. The balance is due 28 days before arrival. To pay your balance please call our team on 01503 262447.
Q. What’s included in the cost?
A. Free gas, electricity and bed linen is included with caravan holiday homes (except promotional holidays like Sun Holidays). With both caravan holiday homes and touring pitches guests have free use of the park facilities including pool, clubhouse entry and kids club.
Q. Are dogs allowed?
A. We allow dogs in specific pet friendly holiday homes and on all touring pitches. Tencreek is situated close to the coastal path so there are plenty of walks from the park for you and your dog to enjoy.
Q. Are there any restrictions as to age or party make up?
A. Dolphin Holidays caters for families and couples and does not accept groups of all male, female or even mixed groups without prior arrangement. From time to time we cater for groups from schools, clubs etc but again only with prior arrangement. If there is any doubt please contact us to ensure your party is acceptable.
Q. I have been before and want a particular caravan or pitch?
A. We will be pleased to arrange this for you subject to availability. If you really really want a specific caravan or pitch add the Special Request Charge to your booking for only £15. Please be aware that although every endeavour is made to comply with your wish, sometimes circumstances intervene and this is not possible. We will do our best.
Q. When will you confirm my booking?
A. Telephone and Online bookings are confirmed when we email our booking confirmation which will be less than 24 hours from receipt. Postal bookings can take a little longer to confirm as you may expect.
Q. Can I change my booking in anyway?
A. Changes can be made where availability allows. This may involve a date, extension or party make up change and will incur an amendment fee of £20.00 plus any tariff charges that apply.
Q. How do we get to you by train?
A. The nearest mainline station is Liskeard then connection to Looe. See rail information here.
Q. I need to cancel my booking – what do I do?
A. All cancellations must be in writing, either via email/post. Please email to firstname.lastname@example.org or letter to Tencreek Holiday Park, Polperro Road, Looe, Cornwall, PL13 2JR. if your booking is within the next 7 days please telephone immediately (01503 262447). When you cancel you will be responsible for the cost of the holiday as set out in our terms and condition. However, your Holiday Cancellation Plan will cover for these costs assuming you cancel your holiday for a covered reason.
Q. Where are you?
A. The park is close to the South Cornwall town of Looe. Find directions to Tencreek here.
Q. What will you need to see on arrival?
A. Please bring your booking confirmation with you.
Q. What time can I arrive?
A. Holiday Caravan arrivals can check in from 4pm (noon if you have taken the early check in option). Touring Caravan and Camping arrivals can check in from noon. You are very welcome to use our park facilities, including swimming pool and Castaways bar should you arrive early.
Q. What happens if I arrive late?
A. If reception is closed on your arrival, your key(up to midnight) or pitch details(up to 10pm) will be available from the Castaways Club or pre-arranged collection point . After these times you will not be allowed access to the park until 8.30am the next day. Without notification of late arrival your booking will only be held until noon the day following the booked arrival date whereupon it may be re-let without notice. If we believe that you have vacated with no intention to return we may also re-let without notice. You will not be entitled to a refund.
Q. What do I have to do on departure?
A. You must vacate you caravan holiday home or pitch by 10am on the day of departure – you are still welcome to use the park facilities after this for a few hours.
Q. Can I book my next holiday when I am still on the park?
A. We will be very pleased to help in this instance – just drop into reception to discuss your dates and holiday requirements.
Q. Do I have to pay for use of the facilities?
A. Most of the facilities are free to use – on the main website there is an indication of the type of things you may have to pay extra for (ie pool tables, laundry etc).
Q. What is the entertainment like?
A. You can see this week’s entertainment here – depending on the time of the year, the entertainment may differ.
Q. Is there a Cash Machine on Site?
A. Yes, we have an ATM machine located in Castaways.
Q. Is there Wi Fi access?
A. FREE WIFI is available in Castaways. Click here for more info.
Q. What activities do you have for children?
A. We have a kids club most days at 10.30am for an hour or so. Children can play games, draw, make things, and lots more! Some days we have an afternoon session where we have dance classes, wii competitions, DJ Classes and loads more fun. In the evening there’s Tiny Tot’s at 6.30pm and Deano’s Funtime at 7.30pm where you can join in the fun and games with Deano, Sharky and the Yellowcoats.
Q. What time does the pool open?
A. The swimming pool is open throughout the day. We also offer, in the mornings, an adult only swim and we also have aqua fit sessions (small cost applied). Check your welcome pack for details when you arrive. Click here for details of swimming pool opening times.
Q. What dates is Castaways open?
A. Entertainment, bar meals, takeaway and games room are open Feb 15-Feb 23 2019, Feb 14-Feb 22 2020, Mar 29-Nov 3 2019, Mar 28-Nov 1 2020 and Dec 20 2019-Jan 3 2020, Dec 23 2020-Jan 3 2021
All other facilities available for all dates.
About your caravan holiday home…
Q.What is included in my holiday home?
A. All of our caravan holiday homes include Flat screen TV, free gas, electricity and bed linen (Excluding promotional holidays e.g. Sun Holidays). There is a fitted kitchen with gas cooker, oven, grill and fridge; gas fire in the lounge and electric heaters in the bedroom (some units are fully central heated); bathroom with shower and toilet. Basic Crockery, cutlery, pots and pans are supplied. You will have use of all park facilities. Cots and Highchairs are available for hire.
Q. Is bed linen included?
A. The caravan holiday homes are provided with sheets, pillowcases, pillows, duvets and covers. Please note that we ask that you bring your own soap, towels and other bathroom and kitchen requisites. Bedding for cots is not provided. Promotional holidays are excluded from this and there will be an extra charge for bed linen.
Q. Where do I park?
A. Parking is available for one car next to caravan holiday homes.
Q. Will there be an iron or hairdryer available in my accommodation?
A. No, but irons and hairdryers are available in the reception. There is a £5 charge.
More about Touring, Tent and Motorhome Pitches…
Q. What is included in my touring booking?
A. After the pitch itself you have free use of all showers, toilets, chemical points and dishwash areas and use of the park facilities. The electric pitches are 10amps.
Q. Can I leave my touring caravan with you on a longer term basis?
A. Of course, please contact reception to discuss your requirements.
Q. Where do I park?
A. Parking is available for one car on your pitch.
Q. Where can we buy gas?
A. You can buy butane disposable gas from our shop, and larger calor and camping gas from reception.
Out and about
Q. Do buses go from the Park?
A. The bus stops are out of the Park on the main Road. Turn right down the lane, cross the grass verge, keep left for Polperro and across road for Looe and Plymouth buses. See here for the bus timetable.
Q. Are Taxis also available?
A. There are several Taxi companies available. Please check your welcome pack for local taxi numbers.
Q. Where is the nearest doctor?
A. Old Bridge Surgery The Looe Health Centre, Station Road, Looe PL13 1HA. Tel: 01503 266960
Q. Where is the nearest hospital?
A. Liskeard Community Hospital, Clemo Road, Liskeard, Cornwall PL14 3XD. Tel: 01579 335600 – 7.28 miles from Looe
Derriford Hospital, Derriford Road, Crownhill, Plymouth, Devon PL6 8DH. Tel: 0845 155 8155 – 15.55 miles from Looe
Q. Can I walk to Looe?
A. Head right out of the park down the lane, at the end of the lane turn right, then turn left at the triangle of grass town centre sign, downhill to West Looe hill. The walk is approx 25 mins.
Q. Which churches are there in Looe?
A. Links for churches in Looe are: Christian Church – Riverside Church, West Looe Quay; Catholic;
Methodist ; Grace community
Q. How do I get to the beach?
A. Either Looe Beach by car, there is a large car park in West Looe, or by foot as described above. Also the coastal path is to the right of the grey shed across the touring field, through the gate and across the field and follow signs to Talland Bay across the beautiful Cornish coast Approx 25 mins walk. Full details are in the welcome pack.
Q. Do the beaches allow dogs?
A. Most beaches are dog friendly other than Looe main beach.
Q. Where is the nearest biq supermarket?
A. Liskeard/Bodmin See welcome pack on arrival.
Q. Are there any festivals on around the area?
A. Yes, follow the link here to The Looe Music Festival
Q. Where is the nearest market?
A. Follow the link for Cornish Market World in St Austell.
Q. How far is the Eden Project?
A. Follow this link www.edenproject.com